Merchandise returns will be accepted within 14 days of delivery. Returns must be accompanied by original receipt and must be a valid order in our system.
Please note the following items are final sale and cannot be returned or exchanged: undergarments, earrings and all items marked Final Sale.
Products must be in its original condition, unworn and unwashed. If your return does not match the condition as stated in your original claim, your return may be subject to a restocking fee of up to 40%. If your order is returned to us due to incorrect/insufficient address, we reserve the right to withhold shipping charges from your refund.
To complete your return, we require a receipt or proof of purchase with your name and order number.
There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition (visible/permanent damage and smells), is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and provide us with images showing the defect and/or damage. Once your exchange has been verified, you will be sent a pre-paid return label. Please include with your package, a receipt of your purchase with your name and order number. Upon receipt of your item, please allow 2-3 business days for processing and shipment and additional 5-7 business days for delivery.