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Returns & Exchanges

Return Policy

K-MOMO accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 30 days after purchase. All sale merchandise is exchangeable only. All sale merchandise is final sale during promotional clearance events. All sales are final on undergarments, sunglasses, goggles, watches, jewelry, cosmetics, skateboards, and blind box merchandise. Partial returns of multiple item promotions forfeit all promotional pricing. Even exchanges of the same promotional item are allowed.

Returns are refunded in the method of original payment. Shipping is nonrefundable. All merchandise must be returned in its original unused, unwashed packaged & resalable condition. Shoeboxes must not have tape or any other shipping labels on them - shoeboxes used as shipping boxes will not be accepted.

*Holiday purchases made November through December may be returned or exchanged through January 15th of the following year.

Return Online Items to a K-MOMO Store

Can items purchased online be returned at a K-MOMO store?

Items that were purchased online may be returned to a K-MOMO store. In fact, returning online purchases to a local store has never been easier. Simply bring the item(s), along with your original (shipping) receipt, photo ID, and the credit/debit card you used when you placed your order, to any K-MOMO retail store. Use our Store Locator to find the K-MOMO store near you.

Return via mail

If a K-MOMO store is not located at near your place, please send your pre-paid, insured package to:

K-MOMO.com
E-Commerce Returns
2301 W. Indian School Rd.
Phoenix , AZ , 85015 US


Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.
Refunds and exchanges are processed when item(s) are received. K-MOMO will pay to ship items processed as exchanges to you. Refunds are given for the price indicated on the original receipt. Credits for eligible returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.

Returns Without Receipts -- Online Purchases

Can items be returned without a receipt?
No, K-MOMO.com does NOT accept returns without a receipt. We can send you a new receipt for your online purchase if it is requested.

For more information regarding our return policy, please use the key phrase: Return Policy

Return Address

What is your return address?
Please send your pre-paid, insured package to:

K-MOMO.com
E-Commerce Returns
2301 W. Indian School Rd.
Phoenix , AZ , 85015 US

Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.

Gift Returns

How do I return an item I received as a gift?
Gift items with a Gift Receipt can be exchanged or returned for a K-MOMO Store Credit.